DJ and his staff were excellent and very professional. They had endless patience answering questions and always got back to us very quickly. DJ explained each step clearly and even returned calls on the weekend. We have been wanting to refinance for quite some time and DJ knew just how to make it happen!
Steve and Maria I.
I’m not in the habit of writing testimonials but after my experience with American Capital, I felt compelled to do so. I have worked in healthcare for more than 30 years, so I know how important quality customer service can be. I was surprised to find that same commitment when my wife and I decided to try one last time to refinance our home. See, we were becoming pretty jaded with the whole process after having tried twice before with a large “reputable bank” because my wife was very skeptical of working with anyone else. Since we were only seeking to do a straight refinance for what was owed, we thought it would be a slam dunk for our home. Despite being a veteran seeking a VA loan, having a strong combined income and establishing an excellent credit rating, we kept running into a road block with our past attempts. There were several unfulfilled promises, expenses and several month delays during both inquiries only to find out we owed too much money on our home and were told we needed to provide more of a down payment in order to refinance. Since we did not have a lot of surplus income however, we missed out on the excellent rates during the past two years. Well with American Capital this time was very different. The president D.J. Davenport worked with us directly and was remarkably accessible and responsive to all of our calls and questions. What makes this story even a little more unique is my first call to D.J. was anything but cordial. I was already angry and spelled out my displeasure with the system. D.J. listened to me patiently and then spelled out exactly what information was needed and said he would get back to us the next day. Surprisingly he did so. The whole process from beginning to end took less than 30 days as promised. In fact the whole process was so easy; we kept waiting for the “catch.” Well none came and my wife and I could not be happier. One final thing I wanted to share is the most humorous part of the story. We all know that banks routinely sell home loans and ironically ours got sold to the same big box and “reputable” bank we had tried to refinance with before but at a better rate. We are very grateful to D.J. and his team and without hesitation, encourage you to make American Capital part of your research. We are confident after speaking with them you will have a hard time not making them your #1 mortgage financial resource.
Patsy H.
My sincere thanks to Chris for his untiring help with my refinance and for being a rock star with information! Having spent the better part of six months with another broker who did little to nothing on my behalf, it was a huge relief to be partnered with a person and company who actually treat the customer well. I will definitely use them again and would highly recommend them to anyone buying or refinancing their house. Chris was always on top of things (since I have a USDA loan, he knew more than they did), was forthcoming with information, and kept me updated as the process progressed. Even with some challenges like a government shutdown, he still was involved and working to complete the process. He has earned my highest respect and I would not hesitate to enthusiastically recommend him.
Lonnie G.
I am a first time homebuyer and I was connected to Chris through my realtor. Let me see if I can find one word to describe the level of service I received from Chris: Detailed, thorough, keeps the client informed, keeps the client up to date, knowledgeable, current on what needs to be done to reach the clients goal, the consummate professional, and just down right AWESOME!! If anyone is in the market for any of the products that American Capital Finance offers, I would refer them to Chris and his staff in a heartbeat! You will never go wrong with this group. Thank you Chris for everything that did. You made the process such a smooth transaction!
Katie and Ken S.
DJ, thanks so much for all of your help. I really appreciate you taking the time to answer my questions. Listening to the sellers’ realtor at closing, she said she was really impressed with how attentive you guys were. She also mentioned that a lot of lenders she’s had to work with would never return her phone calls, or would wait and bring up issues on the day of closing. Ken and I both feel so fortunate that we had the opportunity to work with you. You helped reassure us over and over again regarding the status of loan. With as stressful as this process is without any issues, we’re just so appreciative that we were able to have a lender who really cared about making sure we had all of the information we needed. We’ll be calling you again the next time we need to get a loan set up. We’ll also recommend you to anyone we know is in the market. Thanks a billion. We love the new house!
Steve S.
I remember hearing a radio commercial by DJ Davenport with America Capital Financial saying that they will beat any rate and the process of the loan will be easy and painless. I thought this can’t be true. So, I made a call to D.J. that week to explain my interest in refinancing my current loan. I was surprised when he suggested that right now it was not in my best interest to refinance. Wow! I couldn’t believe that he was looking out for my interests. We talked a couple more times throughout year and finally it was the right time to refinance. I just completed the process with D.J this month. I can say that he was true to his word. The process was easy and painless. I got a great rate and completed the refinance earlier than expected. DJ was professional throughout the whole process. He answered all my questions quickly and promptly and let me know when he needed something. For the first time in my life, the process of refinancing was so easy. I would recommend American Capital Financial to anyone who needs a new mortgage loan or needs to refinance their current loan and does not want to go through the normal hassles people experience with other mortgage companies. Thank You D.J and American Capital Financial for doing a great job with my refinance. I really appreciate it.
Lynn S.
I can’t thank you enough for your professionalism through this process. It’s rare to find someone who is truly good at what they do and you certainly are. I appreciate all of the communication and your thoroughness with everything. I will certainly be recommending you to my friends and family.
Daniel P. and Elaine W.
Not only was DJ able to find us a great rate, but he made sure we were comfortable throughout the process. That started by thoroughly explaining each of our mortgage options and then focusing on which option best-matched our individual needs. Anytime we had questions, DJ was always knowledgeable, responsive and pleasant to work with. In addition to his exceptional customer service, DJ also saved us a significant amount of money by waiting until the optimal time to lock-in our rate. Thanks to DJ, my wife and I saved on our mortgage payment and will continue to realize that significant benefit as long as we own our house. We give DJ our highest possible recommendation and would encourage anyone shopping for a mortgage to talk to him first.
Michelle M.
I was slightly apprehensive about refinancing. I always imagined it to be a time-consuming, complicated, and intimidating process. DJ and American Capital Financial eased all our fears. DJ made it as painless as he could for us from application to closing. He was very responsive answering all our questions in a timely and professional manner. No question – we wouldn’t hesitate to contact DJ and American Capital Financial for any future needs. Top notch service!
Aaron & Keisha S.
Being a first time home buyer I had A LOT of uncertainties and wasn’t even sure if my husband and I could be approved to purchase a home. I received a call from Chris Coates after applying for more information online for first time home buyers and his knowledge and superior customer service really eased my mind. From the very beginning I had a lot of faith and most importantly trust in Chris and American Capital Financial. Going through the pre-approval process with Chris was so informative and he told me EXACTLY what I needed to do to clean up my credit in order to be approved for a loan. I took his advice and several month later I called Chris to start the process. Chris was able to pre-approve my husband and I for a first time home-buyer loan and 4 1/2 months later my husband and I closed on our brand new home. If it wasn’t for Chris and his knowledge and the hard work he did for my husband and I, we wouldn’t be in our home today. I would HIGHLY recommend American Capital Financial to anyone who is looking to purchase a home. You will not be disappointed and very well taken care of for sure.